Refund and Cancellation Policy

Last updated: October 27, 2026

We want you to love your Rovere piece. This policy explains how cancellations (voids), returns and refunds work.

1. Cancelling an order (void)

  • You can cancel your order free of charge within 24 hours of placing it, as long as production has not started.
  • If you paid by card, the payment will be voided or fully refunded to the same card.
  • Made-to-order and custom-color pieces cannot be cancelled once production has started, because they are made especially for you.
  • Ready pieces can be cancelled before they leave our workshop. Once an order is out for delivery, it cannot be cancelled, but you may request a return as explained below.

2. Returns

  • Ready, non-customized pieces can be returned within 14 days of delivery if they are unused, clean and in their original condition.
  • Made-to-order and custom-color pieces cannot be returned unless they are damaged or defective.
  • The customer pays the collection fee for returns that are not caused by a Rovere error.

3. Damaged, defective or incorrect items

  • Please inspect your order in front of the delivery team and report any damage, defect or wrong item within 48 hours of delivery.
  • Send your order number with clear photos or videos to our phone, WhatsApp or email.
  • After review, we will repair, replace or refund the item at no extra cost, including collection.

4. How to request a return

  1. Contact us with your order number and the reason for the return.
  2. Our team will review your request and confirm whether it is approved.
  3. We will arrange a collection date. Please do not send items back before we approve the request.

5. Refunds

  • Refunds are issued after the returned item is collected and inspected.
  • Card payments (Paymob): refunded to the same card within 7-14 working days. The exact time depends on your bank.
  • Cash on delivery: refunded by bank transfer or mobile wallet within 7-14 working days.
  • Delivery fees are not refundable unless the return is due to a Rovere error.

6. Exchanges

If you would like a different piece, fabric or color, contact us and we will help you arrange an exchange where possible. Any price difference will be paid or refunded.

7. Contact us

Phone: 01118868707 / 01007163210
Email: roverefurniture6@gmail.com
Showroom: Villa 223, Shams Badran St, 2nd District West, El Shorouk, Cairo.